Actual Conversation at Casa de Wellman- You Suck Google Home edition

Me- Hey Google, did you know you suck?

Google- Well, I am still learning, and I appreciate your feedback.

Me- Do you really?

Google- silent

Me- WIN!!!!!!

 

This is the game I play with Google Home when it ignores me on a first attempt to do something… I belittle and insult it until I get in the last word. I know it’s childish and stupid, but it makes me happy.. I’m a simple creature, really.

I feel really bad for whoever has to review my exception logs. My choice of language usually leaves a LOT to be desired. It is pretty creative though…

May the fleas of a thousand camels infest your nether regions, Google Home.

I want you to know that I mean that, truly.

The Edible Adventures of Tiny

So. I have been terrible about updating of late- it’s been a time is what I’ll say.

But- the holiday was so adventuresome that I can’t just *not* write about it! It has it all- customer service hell, heart warming bits, shock and terror, ranty moments, and a few laughs.

It was a well rounded few days.

Tuesday- Finding Tiny

Going out in November and December, like into public, with people… it’s not really my thing, so much. The idea of being able to order grocery delivery for all of my stuff pretty much made me a stupid level of happy.

And this happened.

OK.. fiiiiiine. We went out to dinner, and then when it was nice and late (and cold) we went and did the shopping ourselves. The largest fresh bird I could find was 10 pounds… so he became Tiny. Overall the trip was mostly okay, until the bag with all the canned stuff in it spilled open and the cans rolled under the truck. Rick is an amazing guy who really loves my mother, cause he crawled under that truck in 20 degree weather so she could have her damned can of cranberries.

 

Wednesday- Winter Storm Warning- hahahaha, right, and the Terrible Horrible Thoroughly Well Deserved Fate of Steve.

This was a mostly peaceful day with everyone wrapping up different work projects, Rick coming home early, and no muss, no fuss. We rolled our eyes at the winter storm warnings, cause, really, how often do we actually get snow?

Now, one of the reasons I’ve been a little especially on edge has to do with the fact that we have small, furry, very rude unneighborly neighbors who have been inviting themselves into my sacred domicile and helping themselves to things I’d rather they didn’t- my kitchen space, the dogfood dish, and then VERY inconsiderately dying off and leaving their mortal remains upon our consciences.

(Yes, I mean mice. I have a little phobia where they are concerned and prefer not to even say the word. So, I named them and for some reason that helps.)

Rick and I had been debating on why these uninvited guests insisted on shuffling off this mortal coil when and where they did- I was pretty sure one of the pups was overly rough when showing them to the door, and Rick was pretty sure they’d been dining on some of the arsenic laced provisions we’d set down for just such an occasion.

Well, Wednesday night, my little corg in shining armor ended the debate.

Steve was trespassing on the kitchen floor when Bree shot into action, quickly dispatching Steve and leaving him considerately at my feet.

home again with corgin

Who’s the best corg ever?!

After the screaming stopped, my little furry guardian was spoiled rotten(er), praised, and all around declared to be the hero of the household.

No further sighting of Stevekin have taken place since, and that is a vast relief.

More winter storm warnings went off, at which we scoffed.

By bedtime, we hadn’t seen so much as a flake. Ba HA weatherman!

When I got up at 2, I noticed it was unusually bright.

You know, the kind of bright that happens when the streetlights are reflecting off a bunch of snow.

Sure enough… everything was covered with roughly 4 inches, and more was coming down.

 

Thursday- A quiet day with Tiny

We woke up to the roads completely buried- it was definitely going to be just us at home for the day and we definitely weren’t going out.

Into the oven Tiny went, and I knew there would have to be another bird on Saturday for the family.

We cooked and ate and watched movies and played games and it was amazing.

We needed it.

Customer Service from Hell- In which a grinch named Vidal stole my Thanksgiving

Submitted for your consideration- I didn’t want to go out and do all the shopping for Thanksgiving dinner, so I submitted an order through a service we’ll call Whipt.

First problem popped up when they tried to charge me $300+ for a damn turkey that did not sing and tap dance and stuff itself.

That might have been a fair price just to see.

Luckily, the other store I can go through had a regularly priced bird, so I ordered from there, and Vidal, my new favorite person in the whipt world, was on track to deliver.

Still, I thought, I should let Whipt know they have an issue, right? Yes, I should, so I hopped on the chat.

While chatting with Destiny J, I noticed that Vidal marked my order as delivered.. but it wasn’t. And there was a new item on the list… diapers.

That took me from irritable to infuriated.

Happy reading.

 

Nov 26, 2019, 5:31pm
Please hold for the next available Experience Team member. We look forward to chatting with you!

Agent joined conversation

Destiny J Nov 26, 2019, 5:45pm
HI Ari! How can I help?

Ari Nov 26, 2019, 5:46pm
you can tell me why a turkey is $300+

Or you can sit there and ignore me
Destiny J Nov 26, 2019, 5:48pm
A turkey would not be priced at $300+ through Whipt.

Ari Nov 26, 2019, 5:48pm
which is super charming

Oh really? See my local Smith’s

The lowest option was 90$
Destiny J Nov 26, 2019, 5:49pm
I apologize for the wait! We are extremely busy at the moment and I am handling several issues at the same time, but i will answer as promptly as I can. Our meat products are priced per unit.

If you see that amount it may be an error.

Ari Nov 26, 2019, 5:49pm
Before you call me a liar again, please look up the price of a Butterball at my local Smith’s

That error still means I couldn’t order it without a huge hold on my card
Destiny J Nov 26, 2019, 5:50pm
I would be happy to look into this for if you give me more information about the ityem such as the specific name

Ari Nov 26, 2019, 5:50pm
Butterball Whole Frozen Turkey

$334.35
Destiny J Nov 26, 2019, 5:53pm
When I look in the catalog I am seeing that this turkey is $19.37. I just sent a text message, if you don’t mind, can you screenshot the amount you are seeing so that I can get this reported

Ari Nov 26, 2019, 5:53pm
Please check your messages before you ask me to do things I’ve already done

For my order, I went to Target, where it was indeed $19.37.

In the screenshot I already sent you, you can see the $334.35
Destiny J Nov 26, 2019, 5:55pm
It takes a few moments for the message to load on my end but I do see the amount you saw, I will be sure to get this passed along to our team although, it does look like they caught the mistake. I apologize for the confusion!

Ari Nov 26, 2019, 5:56pm
And now I have to place TWO orders to get something done because your quality assurance is terrible, and I got the joy of being called a liar and treated like an idiot

Delightful.

After waiting on hold for who knows how long.

Is there a survey I can take on the service I’ve been provided, please?
Destiny J Nov 26, 2019, 5:59pm
I apologize that you have not had the best experience tonight! I did not intend to seem as if you were not being truthful, I can only see certain things on my end and I was stating what I can see. We aspire to provide excellent service and hope that you continue to use our service! You are more than welcome to fill our this survey.https://whipt-research.typeform.com/to/FdBwhb?

Ari Nov 26, 2019, 5:59pm
I also just received a receipt when I have not received my order

Nor any communication from my shopper. What in the world is going on over there?

That is an exit survey, at no time did I state I was cancelling my membership.
Destiny J Nov 26, 2019, 6:00pm
We are very busy at the moment, but that does not excuse the actions of the shopper. I am reaching out top him now.

Ari Nov 26, 2019, 6:00pm
Can I please get someone who can give me correct information?
Destiny J Nov 26, 2019, 6:01pm
I apologize, I would be happy to pass along any feedback you would like to our team.

Ari Nov 26, 2019, 6:02pm
I want to know what’s going on with my order. It says delivered and it is very much not. I haven’t even had a shopper reach out to me.
I want a survey where I can report my current issues for resolution.
Somehow $30 in diapers got added to the order I didn’t get
I have gone from vaguely irritated to absolutely furious
Destiny J Nov 26, 2019, 6:04pm
We monitor all feedback internally, so I can pass along any feedback you would like to share. I am calling your shopper now to get information on the status of delivery

Ari Nov 26, 2019, 6:04pm
please get me whoever you need to to fix this. now.

In fact, I’d prefer this order was cancelled and refunded immediately
Destiny J Nov 26, 2019, 6:06pm
Ok, give me a few moments to get the order cancelled, you will be refunded immediately and I will make sure to report the actions of the shopper. I will also apply a $30 credit on your account for all that you have gone through.

Ari Nov 26, 2019, 6:07pm
When will I have confirmation that this has been cancelled?
Destiny J Nov 26, 2019, 6:08pm
I have cancelled the order as of now and I can send you a receipt reflecting that the order has been refunded

Ari Nov 26, 2019, 6:08pm
I would appreciate that

Am I going to have to worry about this rogue shopper showing up?
Destiny J Nov 26, 2019, 6:09pm
No ma’am! I am going to make sure he does not deliver the items.

Ari Nov 26, 2019, 6:09pm
how does something like this happen so I can avoid it in the future?

Did he just think I wouldn’t notice an extra $30 out of my account?
Destiny J Nov 26, 2019, 6:11pm
This is certainly not a typical experience with Whipt, it appears we have identified a poor shopper and I will be sure to have him reported. This type of behavior is not acceptabe;.

Ari Nov 26, 2019, 6:11pm
now I’m wanting to go back through all my receipts and see what else I didn’t order and didn’t get
Destiny J Nov 26, 2019, 6:14pm
I am really sorry about that! I assure you , this is not a practice of all of our shopper, but you are welcome to review your orders and if you find any disprepancies, we’d be happy to make it right!

Ari Nov 26, 2019, 6:14pm
I notice the email hasn’t arrived yet, is there something you need from me?

that amount is incorrect according to the receipt I received

$90.58 is the amount I was charged
Destiny J Nov 26, 2019, 6:16pm
I actually sent two seperate receipts, the additional $37.52 was a remaining balance due to the additions on the order, but I have refunded the total $90.58

Ari Nov 26, 2019, 6:18pm
Then we’re just left with the survey.

and email address I can write to would be fine as well
Destiny J Nov 26, 2019, 6:20pm
Unfortunately, I did consult with my team and we do not have a specific survey, but you are more than welcome to email us at support@whipt.com with your feedback.

Ari Nov 26, 2019, 6:20pm
that is insufficient.

 

And then, they hung up on me. I was shocked too.

Here comes the homily- new message on an old, old theme- kindness.

I have this theory that we all have three pillars to our lives- Home, Family, Vocation. And as long as two out of three are solid, we can handle most challenges that come our way, thanks to the confidence and strength we should be getting from the other two.

When two pillars aren’t doing so hot, it gets harder, and we center ourselves on that last one, but always with the knack of balancing just so, to keep that pillar in good shape.

Y’all, when all three are rockin… life gets freaking hard.

You doubt everything and you try and hold things together by doing the best you can, running as fast and as hard as you can.

And you know? It’s in these moments that you find out who you are.

For years, I’ve been trying to pare away the parts of myself that I felt were shallow and self serving and petty. I’ve fought against the pessimistic voices inside my own head and challenged myself to find the lesson or the good in every situation, even if I express it at the end of a long, long sigh.

So when I say that in the midst of all this, I feel like I uncovered a truth, I hope you won’t think I’m pretending to be some great thinker or sage- I’m not.

Heck, props to you if you’re still reading.

The truth was this- kindness isn’t conditional. You shouldn’t just be kind to someone because they are going through a rough time. What people choose to share versus what lies beneath means that anyone could be going through a rough time at any moment, and just getting by as well as they can. Being kind may be that moment that helps someone shoulder whatever they’ve got and keep on. It may be the reminder to someone else to pass it on. At the very least, does it hurt anything at all to put a little more kindness out into the world?

And if you justify being unkind to someone for whatever reason- that says a lot more about you than it does about them.

Before I close out here- yes, we’re okay. It’s been a rough patch, but you know? The roughest of patches pass. There’s been spots of funny in the horribleness of the past few weeks, and lots of care… there’s been multiple Thanksgivings in my kitchen because snow, random BLARCH discoveries (don’t need no cat, our Bree is a champion mouser /said with a huge TWITCH AUGH OMG WHY), Dr. Evil plans, no sleep, lots of sleep, good food, deep quiet, and, as ever, games and each other.

The night before Thanksgiving, as we all snuggled into bed and I had Zoe laying on my feet and keeping them warm, Jaina burrowed in between me and Rick, and Bree stretched out on my knees in a cozy nest as the snow fell outside, I really knew that it didn’t matter if we did end up snowed in and my tiny ass bird was dry as a bone and we ate it just with the two of us- everything was going to be okay.

And that’s mostly what all of us need to hear anyway.

 

Actual conversation at Casa de Wellman-socks as proof of condition

Me- Hey honey, can you grab me a pair of socks while you’re in the closet?

Rick- Sure (tosses over a pair), and I even made sure they don’t match.

Me- Aww, you know me so well, honeybear. You know, maybe that’s a good sign that I’m taking on too much.. I looked down one day this week and there they were… a perfectly matched pair of grey socks with little rampant Lannister lions.

Rick- Oh the horror.

Me- I probably should have gone straight to a care facility.. “Doctor you must help me, I’m at my wit’s end and need to rest! You don’t understand.. I MATCHED MY SOCKS!” And the doctor would take me in gingerly and tell me yes, yes, that is sufficient proof of SOME kind of mental condition, alright.

Me and Rick- (dissolve into laughter)

 

Make it a beautiful day, friends… today’s goal is kindness without conditions!

Actual Conversation at Casa de Wellman- tech support edition

So today is an interesting day… Rick got the quad head 3D printer that I ordered him off a kickstarter that was supposed to have been delivered a year ago.

To no one’s surprise, it’s missing two screws.

We’re on the couch, watching a movie as Rick writes his letter to tech support.

 

Rick- They’re not going to like that.

Me- What’s that?

Rick- Well, they want a picture of the problem. /flaps hands helplessly

Me- So you could like.. take a picture with two screw outlines… fill in the blank…

Rick- I went for pictures of the screws.

Me- Did you put a red circle and a line through it?

Rick- I’m just hoping they send me the size of the screws.. that’s all I need.

 

Please, O Company of the Quad Core.. you’re already a year late… can we please just get the bloody size of the bloody screws without proving that we don’t have them?

 

Customer Service from Hell- I don’t want your app edition

After 5-10 repetitions of me having to say the same thing, sometimes I go a little overboard.

I go full Seuss.

Enjoy.

 

I honestly cannot believe how ridiculous this situation has become. No one is paying the least bit of attention when I say this… but I’m going to try one. more. time.

I DO NOT WANT TO DOWNLOAD THE APP. I WILL NOT DOWNLOAD THE APP UNDER ANY CIRCUMSTANCES. NOT TO TALK TO PEOPLE WHO INSIST ON MESSAGING ME THERE, NOT TO UPDATE BOOKINGS.
 
Let’s try it Seuss style!
I will not load your stupid app
I will not fix your techno gap
I do not want it here or there
I will not use it anywhere
I do not like this ##### slog
I think I’ll put this on my blog
I am running out of fun ways to say
So I will post about you for days and days
When your name comes up, I’m filled with rage
Your service makes me feel trapped and caged
I will not load your stupid app
I will not fix your techno gap
If I cannot use my account with your site
Out my contract will run and my ass you can bite.
For now, I shall sign off with hopeless despair
Again, no one from your company cares.

Actual Conversation at Casa de Wellman- holiday decor edition

Rick is a great guy. Have I ever mentioned that?

Today, knowing it’s been one of them days on top of one of them weeks, he got us Zombieland tickets! It’s a funny flick, and put us in the mood for discussing of holiday decorating.

Me- I think we should put up pagan lights this year.

Rick- Oh?

Me- Yeah! Go all out, black and purple and dragons… you know, really do it up.

Rick- Uh huh.

Me- We’ll put out a blessed be to be sure the point gets across!

Rick- Erm.

Me- And a nice big pentagram!

Rick- Wonder what the Mormons will think about that!

Me- And your mom. I’ll put it on Facebook!

Rick- /sigh

DO THE THING!

Every year for the past four, I’ve been doing the thing. The thing that lots of people want to do, and are super amazed that one can do.

Writing books.

Every year for the past four, I’ve been giving my money to this organization to help more people tap into the incredible power they have to create something uniquely them. And the feeling when you do something you don’t think you can do?

Incredible. It’s like nothing else you’ve ever done or ever felt… unless you’ve also done it, in which case, you know, and you know why I can’t give it any better words than the ones I’m currently mangling.

90 minutes a day, 1500 words. Maybe you’ll finish, maybe you won’t. But you owe it to you to try.

https://www.nanowrimo.org/

I’m LookShinyDragon there if you want to friend me… and I promise you you can do this.

Am I doing it? Well, yes. I’m not sure I’ll have Left Turn at Albuquerque finished by November 30, but I’m going to give it a 50k shot.

If you’ve ever considered it, I hope you’ll make this the year to give it a try.. you may surprise yourself.

Actual conversation at Casa de Wellman – The Degothening is a thing.

Listening to a ska/punk cover of What’s This? from A Nightmare Before Christmas by Fallout Boy a friend posted to Facebook out of curiosity, and this ensued.

Me- I can’t believe they are playing this at Disney.

Rick–Well, it is that time of the year.

Me- NO NO NO, it’s not bloody Christmas yet!

Rick- it’s how people who want to celebrate Christmas do it on Halloween.

Me- FUCK that! No wonder, this explains everything!! This is why I hate that movie! It’s the Degothening! It seduces perfectly gothy goths into celebrating Christmas! Respectable Goths should be all about Longest Night! It’s dark and long and cold and gothy, dammit!

/shakes fist DEGOTHENING!