Adventures in Customer Torment- Looking at you, Blarriot and Hipotle!

Two random conversations-

 Lorrie P.: Hi, my name is Lorrie P.. How may I help you?
 Ms. Wellman: Yes, as I already typed in, I need a room in Philadelphia
 Lorrie P.: We do not have timeshares in Philadelphia but you could visit www.blarriott.com to see what hotels there are.
 Ms. Wellman: …
 Ms. Wellman: why would I do that?
 Ms. Wellman: are you just like aggressively trying not to be helpful?
 Lorrie P.: No, not at all.
 Lorrie P.: The Click to Chat option is here to assist you with navigation of our website, to answer questions and to provide instruction. This being the case, we are unable to process any transactions.
 Ms. Wellman: Golly gee, I’m so glad I pay you guys all this money. It feels so very worthwhile that I get to enjoy this concierge service as a benefit
 Lorrie P.: I can surely look up rates for you
 Lorrie P.: When are you looking to travel
 Ms. Wellman: No thanks, I can google that for myself just fine. Thanks for reinforcing the complete lack of value to doing anything remotely like interacting with people, once again.
 Ms. Wellman: of course, you’re probably a bot anyway.
 Ms. Wellman: O irony.
 Lorrie P.: Wow!
 Ms. Wellman: I know. I, too, find it shocking.
 Lorrie P.: You are welcome to call in that is the best interaction you can get.
 Ms. Wellman: Oho! You won’t trick me that way twice! That was last time!

I disconnected. Can’t wait for my survey.

Then, there was this… placed an order with Hipotle to celebrate my epic laziness AND their new free delivery function. Imagine my surprise when my delivery guy was still ‘Heading to Restaurant’ at the estimated time of delivery. So I called, and after getting nowhere with phone support guy, went to Contact Us on the website.

I entered this-
Still shows heading to restaurant. Now 10 minutes late. Called support and they were super rude. So much for delivery with you guys.

I got this-

Ms,
I’m sorry we let you down. We can do better, I would love to have you back on our dime. I’ll only need your postal address to send you a free-burrito cards (good for any main menu item). Thanks for reaching out to us!

Sincerely,
T

Customer Care Coordinator
Hipotle Mexican Grill

I replied with this-

Hi “T”-