Random Rant- Table of Ultimate Gaming- BUYER BEWARE

To make sure you aren’t getting the following rant confused with any other super spiffy cool gaming tables out there, it’s this site right here- https://ultimategametable.com/

OK… so, in general, I love the concept of Kickstarter. To see people get their ideas for some really cool products off the ground and to occasionally get to be a part of it is a delight.

Until it isn’t.

Rick and I have been in the market for a true gaming table since we saw one at GenCon in 2008. We just didn’t want to pay $5,000 for one- to us, because it wasn’t directly Star Wars related, that felt a tad extreme. (Had it been a glass Snow White style coffin table containing Han in Carbonite and we may have relented on that point.)

So when this group of guys got their Kickstarter going last year, we were all on board. We put down the money (which while not $5k, still not chump change) and waited eagerly for our new precious.

And waited. And waited.

When we finally got our table, it came with one of the side rails busted. With a sigh, we put the rest together anyway, and noticed that the top surface, dragon decorations, and cup holders were all missing.

That means the table is not functionally a table, it’s only a gaming surface. Which, come Thanksgiving time, is a bit of a problem.

Two days after Thanksgiving, the top surface pieces arrive. But not a replacement for the broken rail. So we have half a table surface, and half a gaming surface. The company has also discontinued the color of our table- meaning who knows what color the replacement pieces will be if we ever get them.

It’s now been a year since we paid into the Kickstarter, and the company is now no longer answering our emails or chats. When we try posting on their Facebook page about it, they delete our posts and block our profiles from commenting. Clearly, this is not what we paid for, and while we’re coping with it as best we can, we’re not very happy about the situation and feeling like we’re kind of out of options beyond small claims court.

The product itself is amazing, and we love the idea of it and the pieces we have. But we live in fear that we’re never getting our replacement parts.

And then we took a look at the Kickstarter comments. (Spoiler alert, we aren’t the only ones. Practically every comment are coming from folks that haven’t gotten all their parts, or no table at all.)

So what am I saying here?

Don’t buy a Table of Ultimate Gaming. The company support is garbage and they don’t care to actually fix that problem if its easier just to mute the people who are complaining. They are running sales and doing their best to drum up new business this very minute, while doing nothing to take care of the customers who already bought and paid for their gear.

If you have geek friends who might be considering a purchase from this company, please please let them know!