So.. I have some vices.
One of them that could go either way (vice or virtue) is that I truly believe in the customer service experience. Part of that means that I have to accept the responsibility of providing coaching for a bad experience… and oh, I did.
Now hear me the right way- I’m not saying I expect every day to be like walking down Disneyland’s Main Street with lots and lots of sunshine blown up my ass- and never, ever should one cross over into the realm of being disingenuous.
But there’s a middle ground… where I’m a person trying to get something done, and you’re a person trying to help me out and take a little pride in what you do. Be human, be genuine, and yeah, sometimes that means what you have to say just sucks. But dumping bucket after bucket of crap on my head is not going to improve my frame of mind.
Today’s debacle-
My problem statement as I entered into the chat- I’m not happy that you are choosing to turn international service on when I made a conscious decision to turn it off and therefore putting the onus on me as to how I use my service. How is this creating a good customer experience?
What I expected to hear- Suck it up, that’s the way it is.
What I actually got- I’m going to copy and paste from the email you already read that ticked you off, then spout random crap, then ignore anything you’re asking me to do. It’ll be fun.
Spoiler alert- It wasn’t fun.
Read on if you dare, McDuff!
___________________________________
Thanks for contacting Google Support. My name is Babita.
Hi Babita. Any response to my issue?
Would you like to share that with me?
To provide the best experience while you are travelling abroad, we’re turning on international data service effective Wednesday, August 1. If you don’t want to use data abroad, please use airplane mode or turn off cellular data while traveling. Since there are no additional roaming fees for data service abroad, turning off roaming data in your phone settings (Settings > Mobile Networks) won’t block Fi data service abroad.
So you will not charged for this.
Yes, since I am capable of reading, I saw that in the email
I still turned off that service for a very particular reason, and I resent it being turned back on for me.
We’ve been receiving feedback such as using toggles to avoid placing international calls accidentally or to avoid connecting to an international tower when living close to a border.
I’ll definitely forward your feedback to our concerned team.
Do you have any else useful for me?
You can submit any feedback from your Fi account.
Silly me, I thought maybe talking to a person and asking for a reason might meet with something… I don’t know.. that didn’t make me want to go talk to TMobile or Verizon or use tin cans and string
you’ve regurgitated the email that already ticked me off, given me nonsense that doesn’t apply to me, and told me you’ll forward my comments but I could have done that myself
so this has been a super productive use of time that leaves me feeling great about my service.
Can you send me a survey on how you’ve performed, please?
Yes. I’ll definitely help you with that. However, let me help you with the query.
At this point, I’d kind of rather you didn’t. I’m annoyed enough by your first two attempts
Third time isn’t lookin to be the charm here.
I understand that and I hope you understand my limitations in this regard.
I am trying my best to assist you.
I’ll definitely send the survey.
I just want to let you know there won’t be any charges for this. I assure you that there won’t be any charges for this while you are in US.
Again, this misconception that I lack the will and ability to read and research on my own. Please, just. The. Survey.
If there are any charges which occurred because of this then we will credit that.
Here you can share your feedback.
Please. All I want is the survey in my inbox or linked to me.
That’s literally all I want from you.
I don’t understand why I’ve had to ask multiple times while you continue to give me information I don’t want
If you would like to further express your concerns, Google loves to receive feedback from its users, and you are the driving force in improving Project Fi. You can use the following steps to provide feedback here:
In the Project Fi app on your phone, scroll to the bottom and tap Send feedback.
Or on the web, log in to fi.google.com and click the grey circled question mark. Scroll down the menu and click Send feedback.
We appreciate all the suggestions and input that we receive and will certainly take yours into consideration.
Is there anything else I can help you with today?
COULD I PLEASE HAVE THE SURVEY
COULD I PLEASE HAVE THE SURVEY
Curiouser and Curiouser 